Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for Ripella subscriptions. Purchases are processed by our payment provider, Dodo Payments, which acts as the Merchant of Record; refunds, when granted, are issued through Dodo Payments to your original payment method.

1. Subscriptions and billing

Paid plans (Founder, Studio, and Agency) are billed monthly in advance and renew automatically at the start of each billing period until you cancel. Prices are shown in US dollars and may be subject to taxes calculated at checkout.

2. Cancelling your subscription

You can cancel at any time from your account settings. When you cancel:

• your subscription will not renew for the next billing period;
• you keep access to your paid plan until the end of the period you have already paid for;
• we do not charge any cancellation fee.

3. Refunds

We want you to be happy with Ripella. If you are not satisfied with your first payment on a new paid subscription, you may request a full refund within 7 days of that first charge by contacting us. This first-payment refund is offered once per customer.

Outside of that window, the following apply:

• Renewal charges are non-refundable. To avoid being charged for the next period, cancel before your renewal date.
• Partial or pro-rated refunds are not provided for unused time in a billing period after the refund window.
• We may decline refund requests where we detect abuse, fraud, or excessive use of the service's AI generation features.

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under mandatory consumer-protection laws in your country.

4. How to request a refund

Email support@ripella.com from the email address on your account, with your account details and the reason for the request. Approved refunds are processed through Dodo Payments and typically appear within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

If you believe you were charged in error, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account.

6. Contact

Questions about billing, cancellations, or refunds? Contact support@ripella.com.